Mein Konto | Kontaktieren Sie uns | +33 1 76 23 10 11 |
← Zurück zur Website

Reset the root password

Recover root access on a HolyCloud VPS: panel reset, rescue mode, chroot, and post-recovery best practices.

~8 Minuten Lesezeit Anfänger #root #password #rescue #recovery

Reset the root password

If you lost the root password or SSH key-only authentication is misconfigured, you must reset credentials without reinstalling the whole system. On a HolyCloud Linux VPS, the recommended method is the customer area; this guide also details rescue mode for advanced cases.

Prerequisites

  • Access to the HolyCloud customer area (VPS owner)
  • Recent backup or snapshot if manipulating disks in rescue mode
  • For rescue method: Rescue or Live CD image in the panel, console access (VNC/noVNC)
  • Note the VPS IP and plan maintenance (reboot required)

Warning: Changing the root password does not fix bad sshd config (keys only, custom port). Keep an open SSH session or HolyCloud console during SSH changes.

  1. Customer area → VPS → select the instance.
  2. Password / Reset root password section (label varies).
  3. Generate or enter a strong password (20+ characters, letters, numbers, symbols).
  4. Confirm; the panel applies the change (sometimes after a short reboot).
  5. Connect:
ssh root@IP_DU_VPS

Change the password again if the panel displayed it in plain text:

passwd

Step 2: verify SSH still accepts passwords

If PasswordAuthentication is no in /etc/ssh/sshd_config, the new password alone will not work. Via HolyCloud VNC console (without SSH):

sudo grep -E '^PasswordAuthentication|^PermitRootLogin' /etc/ssh/sshd_config

Temporarily (console only):

sudo sed -i 's/^PasswordAuthentication.*/PasswordAuthentication yes/' /etc/ssh/sshd_config
sudo sed -i 's/^#PasswordAuthentication.*/PasswordAuthentication yes/' /etc/ssh/sshd_config
sudo systemctl reload ssh

Reconnect over SSH, deploy an SSH key, then harden again (see « Secure SSH »).

Step 3: rescue mode — mount the system disk

When the panel is not enough or the system no longer boots:

  1. HolyCloud panel → boot on Rescue (Debian/Ubuntu live).
  2. Reboot the VPS, open the console.
  3. Identify the volume (often /dev/sda1 or /dev/vda1):
lsblk -f
fdisk -l

Mount the installed system root:

mount /dev/vda1 /mnt
ls /mnt/etc/os-release

If LVM or separate /boot partition:

vgscan
vgchange -ay
mount /dev/mapper/vg0-root /mnt
mount /dev/vda1 /mnt/boot 2>/dev/null || true

Step 4: chroot and passwd in rescue mode

mount --bind /dev /mnt/dev
mount --bind /proc /mnt/proc
mount --bind /sys /mnt/sys
mount --bind /dev/pts /mnt/dev/pts
chroot /mnt
passwd root
exit

Unmount cleanly:

umount /mnt/dev/pts
umount /mnt/dev /mnt/proc /mnt/sys
umount /mnt

Reboot to the normal disk in the HolyCloud panel.

Step 5: reset a non-root user password

In rescue or a normal session:

passwd deploy

Check sudo rights:

groups deploy
grep deploy /etc/sudoers /etc/sudoers.d/* 2>/dev/null

Step 6: after recovery — minimal hardening

passwd -l root 2>/dev/null || true
# Only lock root if a sudo user + SSH key works
ssh-keygen -t ed25519 -f ~/.ssh/id_ed25519 -N ""
# Deploy the public key on the VPS
apt update && apt upgrade -y

Enable a key for your admin and test before disabling password login:

ssh -i ~/.ssh/id_ed25519 deploy@IP_DU_VPS

Verification

ssh root@IP_DU_VPS 'echo OK && id'
sudo grep '^root:' /etc/shadow | cut -d: -f2
# ! or * means locked account; $y$ or $6$ hash means password set

Console test: root login with the new password from the panel VNC if SSH still fails.

Need help?

  • Panel password applied but SSH refuses: PasswordAuthentication, PermitRootLogin, custom SSH port, UFW — send sshd -T | grep -E 'password|permitroot|port'
  • Rescue: partition not found — capture lsblk -f and the partition layout from the panel
  • HolyCloud support: VPS ID, reset time, method used (panel vs rescue)